At sachins.com we intend to make your shopping experience as flawless as possible while selecting and buying your favourite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when that is possible and you might feel the need to return your product for any circumstances beyond your or our control. We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order, or seek refunds, you do not face a problem.
There will be "No Exchange/Return & No Refund" for Products purchased under any Offer / Discount / Sale whatsoever.
If the customer cancels any style or styles once the order is processed and request for a refund, there will be a charge of 3% on the total refund amount which will be deducted and the balance amount will be refunded to the customer.
In case sachins.com has made the product as per the customers measurement or if the product is "Made to Order" while placing the order, we follow “No Return No Exchange” policy. In this case sachins.com shall not refund any amount under any circumstances, whatsoever.
We strive to ensure that the items delivered to you are in perfect condition. However, in case the item is damaged during transit or there is a manufacturing defect, Sachins.com shall agree to provide credit to be used by the customer for further purchase. No refund will be provided in such case.
We recommend Professional Dry Cleaning for all products sold on our website.
Fabrics such as net, all types of silk, satin, cotton, linen, etc. do not come with any kind of Guarantee.
Our Cancellation Policy:
Can I cancel my order after placing an order?
Ready to ship orders is not eligible for cancellation as they are already dispatched within 24 hours of the receipts of order.
For made to order products you can choose to cancel to ship product, only if it's done within 12 hours of placing it.
The customer can only cancel the order within 24 hours of the date of placing the order. No cancellations will be entertained after 24 hours.
Once you request the cancellation of item(s) in your order, we will process your refund for the items(s). You will be notified for the same.
Our Friendly Return and Exchange Policy:
Can I Return or Exchange product?
Yes, you can return or exchange your purchase product within 15 days from the day you have received delivery with original condition, tags, the product must be unused and in the same condition that you received it. For Exchange and return confirmation kindly mail or contact us within 24 hour after receiving delivery with product snaps. After that, it will not be accepted. For size issues its needed some images along with measure tape on it.
At the time of return, please remark the items as “Defective Returns” and “Not for sale”.
How Can I return or exchange my Purchase?
If you want to return or exchange your purchase kindly email to us on our care@sachins.com within 48 hours and our executive will contact you shortly.
We are providing easy return policy. If you are not happy with product, you can return product at your end. As product will deliver to us, we will provide credit / refund against product amount.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards Shipping & packaging charges while receiving the same from India are to be borne by the customer entirely.
Can I cancel an order after shipped?
As your order shipped from our side we are unable to cancel the order.
Our Terms and Condition for Cancellation | Return | Exchange:
If we found in our Quality Check Department that the product is worn, washed, used or altered from customer side then, we will not provide any credit amount against that product and no extra charges will barred by us.
Sachins will not accept any of Sold Garments if you have Chosen Custom Measurement Option Or Made to order Option.
While every endeavor has been made to accurately reproduce colons, there may be minor variations in color of the actual product because of the nature of fabric dyes, whether at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors or accessories ordered.
Customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care, this cannot be avoided altogether. Many times during strict physical checking at the customs during transit, more than usual Beads, Stones and Sequences come off.
Changes in size or any other alteration after placing an order mail us on care@sachins.com within 12 hours of order placed.
International Returns:
Sachins.com does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Sachins.com reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.